Cancellation & Refund Policy

Effective date: November 10, 2026

This Cancellation & Refund Policy (the "Policy") explains how to cancel your subscription and when a refund is available. The Yogi mobile application (the "App") and the related services (the "Services") are operated by ROXUS INNOVATIVE TECHNOLOGIES L.L.C (Dubai, United Arab Emirates); payments may also be processed by our affiliated company Wellform Labs, LLC (USA) (together, "Yogi" or "we").

How you cancel and request a refund depends on where you purchased your subscription: directly on our websites (yogi.mobi and any other website, quiz page, or checkout page operated by Yogi that links to this Policy) or through an app distribution platform (Apple App Store, Google Play). Sections 1 and 2 are mutually exclusive: only one of them applies to your purchase, depending on where you made it. Your statutory rights under applicable consumer protection law always apply in addition to this Policy.

1. Our Policy for Subscriptions Purchased via Our Websites

Payments on our websites are processed by our payment service providers Stripe and Paddle.

Cancellation. You may cancel your subscription free of charge; to avoid being charged for the next period, you must cancel at least 24 hours before the end of your current billing period, trial, or introductory period. The cancellation takes effect at the end of that period, and you retain access until then. Cancellation does not constitute a refund request.

The quickest way to cancel is in the App: open Account and follow the on-screen steps to manage your subscription. You can also cancel on our website at https://yogi.mobi/cancel-subscription or by email to support@yogi.mobi: the request must be sent from the email address used at purchase or must state that address. A cancellation request sent by email is treated as made on the day we receive it. We confirm cancellations by email.

Your subscription does not cancel automatically if you delete the App or log out of it; cancel the subscription first.

Money-back guarantee. The money-back guarantee is a voluntary commitment by Yogi and applies in addition to your statutory rights and the other rights described in Section 3. If you purchased directly on our websites and the money-back guarantee was presented to you at checkout, you may ask for a refund by emailing support@yogi.mobi within 30 days after your initial purchase, and we will refund the subscription payments you made during those 30 days, no questions asked. One-off purchases are not covered by this guarantee.

When we refund you under the guarantee, your subscription is cancelled together with the refund, so you will not be charged again; your access to paid functionality ends at the end of the current period.

Requests sent more than 30 days after your initial purchase, and payments made after those 30 days, are not covered by this voluntary guarantee; your statutory rights under Section 3 apply regardless. The guarantee is not available for purchases made through the App Store or Google Play (it is presented only at our website checkout).

Refund processing. Approved refunds are made to your original payment method. Refunds under Section 3 are made within the time limits set out there; other approved refunds are processed within 14 days of approval.

2. Subscriptions Purchased via an App Distribution Platform

Apple App Store. Apple is the merchant of record for purchases made through the App Store: billing, cancellation, and refunds are handled by Apple. Cancel in your Apple Account subscription settings (at least 24 hours before the end of the current period to avoid renewal). To request a refund, contact Apple at https://getsupport.apple.com/ or https://reportaproblem.apple.com/ — Apple decides such requests under its own policies and your applicable statutory rights. We are unable to issue refunds for App Store purchases.

Google Play. Purchases made through Google Play are billed by Google. Cancel your subscription in Google Play subscription settings. Refunds for Google Play purchases are handled by Google under its own policies and your applicable statutory rights: request one at https://support.google.com/googleplay/answer/2479637. We do not issue refunds for Google Play purchases ourselves.

3. Cooling-Off Period

This Section applies to purchases made directly on our websites (for App Store and Google Play purchases, see Section 2).

If you are a California or Connecticut resident. If you contact us at any time prior to midnight of the third business day after the date of your purchase to cancel it, we will fully refund your payment. This applies to your initial purchase and does not restart on renewals.

If you are a consumer in the EU/EEA or the UK. You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day of the conclusion of the contract (for a subscription, the day you subscribed or, for free trials, the day the trial started); depending on the length of your trial, the withdrawal period may end shortly after, or before, your first charge. Automatic renewals of an existing subscription, including the conversion of a trial or an introductory period into the standard plan, do not start a new withdrawal period; the plan, period, and price that apply after the trial or introductory period are shown to you at checkout when you subscribe.

To exercise the right of withdrawal, inform us of your decision by an unequivocal statement:

To meet the withdrawal deadline, it is sufficient to send your communication before the withdrawal period has expired. You may use the model withdrawal form below, but it is not obligatory.

If you withdraw, we will reimburse all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed of your decision, using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; you will not incur any fees as a result of the reimbursement. If you withdraw, the subscription concerned is cancelled and will not renew, and your access to its paid functionality ends when we process your withdrawal.

Model withdrawal form (complete and return this form only if you wish to withdraw from the contract):

To ROXUS INNOVATIVE TECHNOLOGIES L.L.C, P1 / BLOCK R, Property No. 17R-SH-508, Saih Shuaib 2, Plot No. 176-0, Dubai, United Arab Emirates, support@yogi.mobi:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*): ______

Ordered on (*)/received on (*): ______

Name of consumer(s): ______

Address of consumer(s): ______

Signature of consumer(s) (only if this form is notified on paper): ______

Date: ______

(*) Delete as appropriate.

To help us locate your purchase, please also state the email address used at purchase.

Important Statement

This Policy is an integral part of our Terms of Use and becomes legally binding once you accept the Terms. If none of the grounds above apply, and no refund is provided for in our Terms of Use or required by applicable law, the fees you have paid are non-refundable and non-exchangeable. This Policy is drawn up in English; translations are provided for convenience only, and the English version prevails.